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Privacy Policy

1. Introduction

This Privacy Policy explains how Chef Veronica collects, uses, protects, and stores personal information from users who access our website and the services we offer.
Our goal is to ensure transparency in how we handle personal data, in full compliance with applicable data protection laws, and to reaffirm our ongoing commitment to safeguard the privacy and security of our users.

2. Information We Collect

Chef Veronica may collect personal and technical information from users through forms, subscriptions, purchases, or website navigation. The types of information collected may include:

  • Contact details: name, email address, phone number.

  • Billing and payment data: information necessary to process orders or subscriptions.

  • Order and preference details: purchased products, purchase history, or dietary preferences.

  • Technical data: IP address, browser type, operating system, and navigation behavior within the site.

This information helps us provide a personalized experience and ensure the proper functioning of our services.

3. Use of Information

The personal data we collect is used for the following purposes:

  • To process orders, payments, and subscriptions.

  • To send confirmations, updates, and reminders related to purchased services.

  • To provide customer support and respond to inquiries or requests.

  • To improve website functionality and service quality.

  • To send information about promotions, news, or related products (only when the user has opted in).

Under no circumstances will this information be used for purposes other than those described without the user’s consent.

4. Data Retention

Personal data will be stored only as long as necessary to fulfill the purposes for which it was collected or as long as an active relationship with the user exists.
Once the data is no longer needed, it will be securely deleted or anonymized for statistical or service-improvement purposes.

5. Sharing Information with Third Parties

Chef Veronica does not sell, rent, or trade users’ personal data.
However, certain data may be shared with third parties only when necessary to:

  • Process payments through secure payment gateways.

  • Manage deliveries through third-party logistics providers.

  • Comply with legal obligations or requests from competent authorities.

All third parties involved in processing personal data are bound by strict confidentiality and security standards.

6. Data Security

Chef Veronica implements appropriate technical and organizational measures to protect users’ personal information from unauthorized access, loss, alteration, or disclosure.
The website uses secure connections (SSL) and encryption protocols to ensure confidentiality during payment processing and data transmission.
While we strive for the highest level of security, users acknowledge that no digital system can guarantee absolute protection, and this is an inherent risk of online activity.

7. User Rights

Users have the right to:

  • Access their personal data.

  • Rectify inaccurate or incomplete information.

  • Delete their data when they choose, unless legal obligations require retention.

  • Object to or limit the processing of their data.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, users may contact us via privacy@chefveronica.com or by submitting a PQRS form available on the website.

8. Cookies and Similar Technologies

Our website uses cookies to enhance user experience, analyze traffic, and optimize performance.
Cookies allow us to remember user preferences and provide personalized content.
Users may configure their browsers to block or alert them about cookies, though this may affect certain website functionalities.

9. Links to Third-Party Sites

The website may include links to external pages or social media platforms.
Chef Veronica is not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of every site they visit.

10. Changes to This Privacy Policy

Chef Veronica reserves the right to update or modify this policy at any time to reflect legal, technological, or service-related changes.
Updates will be published on this page, indicating the date of the last revision. Continued use of the website constitutes acceptance of these changes.

11. Contact

For questions, clarifications, or requests related to this Privacy Policy, please contact us through:

Last updated: November 2025.