Frequently Asked
Questions
Quick answers to the most common questions about orders, subscriptions, and our services.
Everything you need to know to enjoy healthy meals with ease.
Orders, Deliveries & Subscriptions
How can I place an order?
You can place your order directly from the Shop section. Choose from our weekly meal plans, Ă la carte dishes, or Soul Pantry items, add them to your cart, and check out online.
Which areas do you deliver to?
We currently deliver within the Miami metropolitan area and nearby zones. Pick-up points are also available depending on your location.
How far in advance should I place my order?
Orders must be placed at least 48 hours before the selected delivery date to ensure freshness and availability.
What days do you deliver?
Deliveries take place Monday through Friday. You can select your preferred delivery date during checkout.
Can I change or cancel my order?
Yes, you can modify or cancel your order up to 24 hours before delivery. After that time, your order will already be in preparation.
How does the weekly subscription work?
Once your subscription is active, you’ll receive new menus every week. You can edit your selections before the cutoff or let us surprise you with fresh new dishes.
What happens if I don’t make changes to my subscription?
If no changes are made, the system automatically renews your subscription with the available replacement dishes for that week.
Can I pause my subscription temporarily?
Yes, you can pause your subscription anytime from your account or by contacting support before the renewal cutoff.
What payment methods do you accept?
We accept credit and debit cards, as well as secure digital payment options.
Do you offer discounts for long-term subscriptions?
Yes. When you commit to a minimum of four weeks, you receive a 10% discount and early access to new menu launches.
Learn more about our ingredients, services, and holistic approach to wellness.
Products, Ingredients & Philosophy
Do you use organic ingredients?
Whenever possible, we use organic, locally sourced ingredients from sustainable suppliers.
Do your products contain preservatives or additives?
No. All our meals, soups, and snacks are free from preservatives, artificial colors, and dairy.
Do you offer vegetarian or plant-based options?
Yes. Many of our dishes and snacks feature plant-based proteins and nutrient-dense superfoods.
How should I store the meals?
Keep your meals refrigerated between 34–39°F (1–4°C). Most dishes can be reheated in the microwave or on the stovetop in just a few minutes.
What is the shelf life of the products?
Typically 4–5 days when refrigerated. Snacks last longer if stored in a cool, dry place.
Can I customize my menu for allergies or dietary restrictions?
Yes, please indicate your needs when placing your order or subscription, and we’ll adapt whenever possible.
What’s the difference between Meal Plans and A La Carte?
Meal Plans are weekly subscriptions with rotating menus, while A La Carte allows you to choose individual dishes whenever you prefer.
Do you offer catering for private events?
Yes. We provide healthy catering for private or corporate events, with customized menus and vegetarian or gluten-free options.
What are the Holistic Cooking Workshops?
They’re hands-on experiences where you’ll learn healthy cooking techniques and how to bring mindful eating into your daily routine.
How do you ensure food quality and safety?
We follow strict hygiene and handling standards, preparing every dish fresh on the day of delivery.
Our team is here to help.
Didn’t find your answer?
If you still have questions or wish to send a request, complaint, claim, or suggestion, please reach out through our email us at support@chefveronica.com.
hello@chefveronicamauri.com
Live Chat / WhatsApp
+1 305-975-6551
We’re available
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 2:00 PM